Our Commitment to You
RYDERSEYEWEAR.com is owned and operated by Bugaboos Eyewear Corporation (collectively referred to herein as “we” or “us”). The Site may, from time to time, contain links to other sites. Although we make every effort to ensure that such links are from reputable sources that respect your privacy, we are not responsible for the privacy practices or content of such other sites and we encourage you to read their privacy policies before submitting any personal information.
- What kind of information is collected during your use of the Site
- How we use this information
- How we may share this information
- How we protect your information
- How we handle cookies
- How you may contact our privacy officer with any concerns
1. What Information Do We Collect?
In accordance with the relevant privacy legislation in Canada, we limit our collection of personal information to those details necessary to complete the relevant transaction with you. Your knowledge and consent (which may be given expressly or impliedly by your conduct) are required for the collection, use and disclosure of your personal information.
We may ask you to provide personal information in the following circumstances:
Online shopping: when you establish or update an account or make a purchase online you will be asked for certain information in order for us to process your request;
Contests & Surveys: in order to properly administer our contests and select a valid winner, we require certain personal information to be provided. Similarly, we require some basic information upon the completion of a survey to verify the results;
Information submitted: when you submit things such as product reviews, stories, related photos or video;
Contact us: any time you contact our customer service department your name, contact information and details regarding your issue are logged;
Promotions: you may register to receive information about our special promotions without becoming a Site member. You will be asked to enter your email address.
Categories of information collected online may include name, billing and shipping address, email address, phone numbers, demographic information, your photo or video, stories or personal reviews or experiences that you share.
2. How Do We Use The Information That We Collect?
We use the personal information that we collect from you only for the purposes outlined to you upon collection.
Your personal information may be used by us, our service agents and service providers as follows:
Administration: To administer and enhance your guest and/or customer relationship with us, including to administer accounts, facilitate deliveries, administer our customer service centre, and fulfill contractual obligations.
Customer Needs: To understand your needs and preferences and respond to your requests which will allow us to tailor our offerings to you. This may include use for statistical analysis.
Communication: To communicate with you about products, services, special offerings and events or programs offered by us or our marketing partners that may be of interest to you.
Promotions: To conduct surveys, contests and promotions.
Inappropriate Behavior: To detect and protect the Site and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity.
Legal and Corporate use: To comply with audit requirements and to audit compliance with laws, corporate policies, procedures and contractual obligations. We may also use this information to respond to all administrative and legal proceedings or to protect the rights, property or safety of us, our affiliates, service providers, customers or otherwise.
Other: For any other purpose for which you consent. We will not retain your personal information any longer than is required to fulfill the business purpose for which you provided the information or as required by law. Further, only those employees or third parties who require your personal information in the performance of their duties will have access to your personal information.
3. How Will We Share The Information That We Collect?
We do not license, sell or provide your personal information to any third party unless required or permitted by law.
4. How Do We Protect Your Information?
We realize that our customers are entrusting their personal information to us. This trust is of the utmost importance to us. We maintain several safeguards to ensure that, to the best of our abilities, your information is protected. Some of these measures include restricted access, passwords, encryption, and employee training consistent with industry standard security measures.
Unfortunately, as with all internet use, despite our efforts there is always the risk that a third party may unlawfully intercept transmissions. As a result, we cannot ensure the complete security of any information you transmit and you transmit all information at your own risk.
5. How Do We Handle Cookies?
6. Our Privacy Officer
Privacy Officer: Ryders Eyewear, 758 Harbourside Drive, North Vancouver, BC, V7P 3R7
Email: [email protected]
7. For Users Outside of Canada